answer: a. identifying the decision needs to be made.
identifying the decision needs to be made is the topmost step in decision making process. decision needs may stem from organizational problems hindering the achievement of goals or vision/mission statement of the organization. thus, this gives room for decision makers to critically look into the goal of a business enterprise. for example, an enterprise that want to increase sale would have to identify the goal of sales which analysis towards achieving the goal can be made and rational decision is taken in that regard.
a. identifying th...